Frequently Asked Questions

Everything you need to know about your INNOCN experience.

What is the standard shipping timeframe for orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location and the selected shipping method.

What is your return policy for monitors?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Do INNOCN monitors come with a warranty?

Yes, all our monitors include a 1-year limited manufacturer warranty that covers hardware defects and technical issues under normal usage conditions.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Are your monitors compatible with both Mac and Windows?

Yes, INNOCN monitors are designed for universal compatibility. They support Windows, macOS, and Linux via HDMI, DisplayPort, or USB-C connections.