Returns & Exchanges
At INNOCN, we stand behind the quality of our monitors and offer a 30-day risk-free return policy for products in original condition. If you are not completely satisfied with your purchase, our dedicated support team is here to assist with a seamless refund or replacement process.
Initiate Your Request
Contact our customer support team at service@innocn.com with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the monitor in its original factory packaging, including all cables, stands, manuals, and accessories to ensure safe transit back to our facility.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package to the designated return address provided by our support team.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund or dispatch your exchange within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing